Frequently asked

Where do you deliver?

Across the UK mainland, dispatched in 1–2 working days and tracked to your door. Free over the order threshold shown in your bag.

How do I know what allergens are in a product?

Every food product shows its allergen status on the card and a full allergen block on its page — contains, may contain, and free-from — with the ingredients list. Always check the label on the pack you receive too.

Can I set my own allergens?

Yes — create an account and set your allergen profile. We’ll flag (or hide) products that contain anything you avoid, right across the shop.

Do you do subscriptions?

Yes — choose “Subscribe & save” on a product to get it delivered on repeat and save on every repeat order.

How do I track my order?

Signed in, see it under your account. As a guest, use the order tracking page with your order number and email.

Are your snacks authentic?

That’s the whole point — sourced for the real thing, not imitations, and re-portioned into sealed Treatsdom pouches.