Frequently asked

What kinds of snacks do you sell?

Traditional Nigerian favourites — kuli kuli, chin chin, kilishi, kokoro, coconut candy, Baba Dudu, sisi pelebe and more — across our Traditional Crunch, Sweet Roots, Authentic Flavours and Natural Essentials ranges, plus ready-made combo boxes.

Where do you deliver, and how long does it take?

Across the UK mainland. Orders are dispatched in 1 working day and travel on a tracked service that usually takes a further 1–2 working days, so most orders arrive within 2–3 working days of ordering. We email you when it’s on its way. We don’t ship internationally yet.

How much is delivery?

Flat-rate £5 across the UK mainland, and free on orders over £50. Your delivery total is always shown in your bag and at checkout.

Will I get updates about my order?

Yes. When you place your order we email a confirmation with your order number, and when it’s fulfilled and on its way we email you again to let you know. If you have an account, your orders are listed there too — and you can always contact us for an update.

What do the sizes mean — Suwe, Ogbonge and Babariga?

Most snacks come in three sizes: Suwe (100g), Ogbonge (250g) and Babariga (500g) — so you can try a little or stock up. The size and price are shown on every product page.

What are combos?

Combos are ready-made selections — a fixed line-up of our snacks at one set price. They’re the easiest way to taste a spread of the range or send a generous mix without building a box yourself.

How do I know what allergens are in a product?

Every food product shows its allergen status on the card and a full allergen block on its page — contains, may contain and free-from — alongside the ingredients list. If you have a severe allergy, please contact us before ordering to confirm the latest details.

Can I filter or flag products by allergen?

Yes. Create an account and set your allergen profile, and we’ll flag (or hide) anything containing what you avoid, right across the shop. You can also use the “free from” filter while browsing.

How should I store the snacks?

Store in a cool, dry place, and reseal the pouch after opening to keep them at their best — no fridge needed.

Are your snacks authentic?

That’s the whole point — sourced for the real thing, not imitations, then re-portioned and sealed into fresh Treatsdom pouches so they arrive at their best.

Can I send an order as a gift?

Yes — choose “Send as a gift” in your bag to send your order straight to someone else’s UK address.

What payment methods do you accept, and is it secure?

All major debit and credit cards, plus Apple Pay, Google Pay, Revolut Pay and Amazon Pay. Payments are handled securely by Stripe with 3-D Secure — your card details never touch our servers.

Can I return an order or get a refund?

As a food business, most items can’t be returned once dispatched, for hygiene and safety reasons. But if something arrives damaged or incorrect, contact us within 48 hours of delivery with your order number and a photo, and we’ll arrange a replacement or refund. Approved refunds go back to your original payment method, usually within 5–10 working days.

How do I get in touch?

Email treatsdomuk@gmail.com or use our contact page — we’re happy to help with allergens, an order, or anything else.